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For all who are using Intuit’s TurboTax 2009 who are having trouble when it comes to connecting to the internet to pay either the Audit Defense or for your e-Files to be charged to your credit card as seen below:

You are getting the following error screen when clicking on [Continue] :

I am sure you have searched the web with many stating they have this problem and everyone, including Intuit, is telling people to simply close and restart the application because they believe you left it open too long and it has expired. This is NOT true and has nothing to do with how long you have left it open, in fact it has a very easy fix.

1. Go to [Control Panel | Internet Options],
2. Click on the [Privacy] tab,
3. Make sure you drop it to at least [High], as seen below:

Once you have done this, click [Apply] and you are set to go. Just make sure you have internet access and then go back to TurboTax and try again, it will now work successfully without any further problems.

[Technical Details for the Interested] – Since TurboTax is basically an extensive web application being run inside a windows GUI using the IE container control, it needs access to its cookie storage to properly set and process your interactions with their website. This is why when you have Privacy settings set to do not allow cookies, you will get this problem. Also if you have firewall, make sure you give the program full access, both incoming and outgoing connections via TCP. For users on Windows Vista and up, including 7, who have to deal with UAC (User Access Control), please run the application as administrator so the updates are successfully integrated. You can modify the shortcut by right-clicking and choosing [Properties] and then select the [Compatibility] tab and then select at the bottom [Run as Administrator] and click [Apply] and you are good to go from then. Simply run the application and say yes to its UAC prompt and you can enjoy worry free usage.