Adobe Acrobat Updater Failed Error 1625
I know many have been problems with updating Adobe Acrobat using the new ARM updater on Windows Vista and Windows 7 (both 32-bit and 64-bit) versions. The Adobe’s online knowledge base article (http://kb2.adobe.com/cps/852/cpsid_85258.html) that you are directed to after the update fails has no mention of this error code and there is absolutely no solution or acknowledgement there leaving many feeling frustrated and confused.
The error (as seen here) states that the “installation is forbidden by system policy” which is a very inaccurate and unhelpful notice because many people are on single user systems with no policy and are also the administrator, so what’s going on here?
The problem is that the updater runs as a regular application without Administrator privileges (doesn’t matter that you are an administrator) and that’s what’s causing the problem when it tries to access the path of the installer and also the system information. The solution is fairly simple, however annoying it might be.
FOR ADVANCED USERS (if you are a beginner or need a visual guide, read on):
1. Run the command line as administrator
2. Type: "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" /PRODUCT:Acrobat /VERSION:9.0 /MODE:1
3. Press [ENTER] and then you will see the application start up and run as it should and the installation will continue and work just fine
FOR BEGINNERS AND ALL WHO NEED A VISUAL STEP BY STEP GUIDE
1. Click on the [Start Button]
2. Begin typing: Command Prompt and you will see the command prompt shortcut show up on the menu (as seen here)
3. DO NOT CLICK or PRESS ENTER, Instead Right-Click and Choose “Run as Administrator” and when prompted click on [YES]
4. When your command prompt window opens up, it is key that you check on the top right and make sure the title states “Administrator:Command Prompt” (as seen here – NOTE: your text color may be different, that’s not a problem)
5. Now copy this exact command line text without the brackets
["C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" /PRODUCT:Acrobat /VERSION:9.0 /MODE:1]
6. Now click on the top left icon of the command prompt, select [EDIT] and then click on [PASTE] (as seen here)
7. Once the command line you copied earlier is placed into the command prompt window, then simply press [ENTER] and sit back and watch it open up and download and install just fine without any further issue.
My hope is that in the future Adobe will fix this asinine and rookie mistake so it doesn’t happen again and people don’t have to go through so many steps to fix it, but if it continues to happen in the future, now you have a solution that will ALWAYS work. Good luck and enjoy.
Tags: Software, Technology
